The “Allo 101” call center was opened in Abidjan

“Hello, the government is listening”: The Ivorian government’s new call center aims to strengthen citizen participation The “Allo 101” call center was opened in Abidjan

on September 12 by Prime Minister Robert Beugre Mambe. It is a free government call center aimed at bringing the government closer to citizens by providing access to information on public services, reporting incidents, verifying information, and offering suggestions. The center operates seven days a week and supports communication in 17 languages, including two international and 15 national languages. The initiative is coordinated by the Ministry of Communication and operated by the Government Information and Communication Center (CICG) as part of the government's effort to strengthen proximity communication. The Prime Minister emphasizes that the center is meant to foster closeness, efficiency, and swift action between the government and the people, discouraging misuse such as spreading false news or hoaxes. The government encourages citizens from all socio-professional backgrounds to use the center responsibly for meaningful interaction and assistance. At the heart of this citizen-centric innovation are: - a service in 17 languages, including 15 national languages; - the ability to handle 600 calls simultaneously; - a toll-free number. Citizens can: - obtain information about public services; - investigate rumors; - report incidents; - make suggestions. "The 101 toll-free number enables the government to better serve its citizens and ensure that communications are accessible to everyone, from the city to the most remote village," the Prime Minister explained on social media. @https://www.incotedivoire.net/article-flash/Proximity%20Communication:%20The%20Government%20Officially%20Launches%20Its%20Citizen%20Call%20Center%20%22Allo%20101%22%20on%20September%2012%20in%20Abidjan @https://www.incotedivoire.net/article/headlines/Official%20Launch%20of%20the%20Government%20Call%20Center%20%E2%80%9CAllo%E2%80%AF101%E2%80%9D :%20%E2%80%9CIt%E2%80%99s%20a%20Center%20for%20Fostering%20Proximity%E2%80%9D,%20Declares%20Prime%20Minister%20Robert%20Beugr%C3%A9%20Mamb%C3%A9